Page 56 - May 2018 - December 2018 Issue

Lessons Learned

from 4DX

By Sigrid Shun, Human Resources and Administration

We have come along way since the introduction of the members may not necessarily be the same
Four Disciplines of Execution (4DX) held last December depending on their role and alignment in achieving
4-5, 2017, as observed by our MPTC President and CEO the lag measures.
Rod Franco. Six months after the training, the leaders ■ Delineate concerns of each team at their level, that is,
called “Champions” in 4DX lingo, gathered last April 10, WIGs are different at the organization level. Worry
2018 at Ascott Makati to review the progress and learn about the WIGs of your direct reports and let them
more from the 4DX facilitator Mr. Rene Montemayor of worry about their team’s WIGs.
the Center for Leadership and Change, Inc. (CLCI). ■ For support functions, concentrate on your team and
have one organizational WIG and 1 operationa
A review of the 4DX cascade within the Metro Pacific excellence WIG.
Tollways group, highlights the following: ■ At the Division Level, combine all Service Level
Agreements (SLAs) to come up with a single number.
■ roll-out was not conducted for some of the shared That is, the individual lead measures willadd up to the
services achievement of the team’s lead measure up to the
■ at the Division and Department level, an average 45% corporate level called vertical alignment.
already finalized their WIGs, Lags, and Lead measures ■ Focus on an area where you can make the greatest
and have their scoreboard impact and size, not a laundry list of tasks.
■ at the Section and Individual level, an average of 28% ■ Stick to the lead measures that can be done weekly
already finalized their WIGs, Lags, and Lead measures or daily.
and have their scoreboard ■ Create a compelling scoreboard by following the
■ 63% conducts weekly WIG huddles three seconds rule, meaning in three seconds you
know whether you are winning or losing the game.
When asked what is the impact of the weekly huddles The scoreboard tells you whether you have achieved
in their team? 4DX champions responses are clusted your goals or you need to catch up. Thus, the
into the following themes: importance of the scoreboard and weekly huddles.

■ Focus To escape the whirlwinds (includes all of the urgent
■ Know the actions activities that are necessary to sustain your business
■ Keep track day-to-day), Mr. Montemayor emphasized the
■ Aligned importance of vertical alignment of the WIGs and focus
■ Accountability on the goals with the most value and biggest impact.
■ Clear
■ Engaging Small wins in the roll-out of the 4DX were also
recognized during the workshop by the Champions of
This is consistent with Mr. Montemayor’s emphasis on the 4DX Coaches, namely Chief Tollways Development
the benefits and advantages of conducting the weekly Engineering Officer Raul Ignacio and Chief Operations
WIG huddles. Along with a short lecture, Mr. Rene and Technology Management Officer Bobby Bontia.
Montemayor with the assistance of his co-facilitator Mrs.
Consolacion Montemayor, conducted a break out 4DX Coaches who conducted the roll-out in addition to
session with the local business units to review their their assigned units:
actual lag and lead measures. Here are some key
learnings from the break out session: ■ Mona Sanson (MPTMSI – Internal Audit)
■ Glenn Campos (NLEX Corp Operations and
Technology Management)
■ Adjust for factors that are not under your control or ■ Andrew Dimaano (MPT South Finance).
influence.
■ Look for other lead measures to influence the Functional units who finalized their WIGs, Lags, Lead
Corporate WIGs to make up for the lag measures. Measures and put up their Scoreboard:
That is why it is important to conduct the weekly WIG
huddles so that lead measures may be changed ■ NLEX Corp Operation and Technology Management
promptly. You can still score people on their weekly ■ MPT South Finance, Communication and Stakeholder
targets even if the lead measures are adjusted. Management, and Operations Management
■ Lead measures for each of the individual team

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